When establishing goals and expectations, one must begin with the organization’s mission and vision. From here, departmental priorities can be determined, employee roles can be identified, and expectations can be defined (including level of quality, quantity, timeline, etc. of work product).
What is a Performance Goal or Expectation?
- A description of the results expected to fully satisfy performance of a job function or task expressed in measurable terms.
- Defines “how well” each function or task must be performed.
- Provides a benchmark against which to evaluate work performance.
- Should be derived from mission, goals, and values.
- Should be mutually understood.
- Should be defined collaboratively with the employee if possible.
- Should be reasonable and obtainable.
When Should Performance Expectations be Set?
- When an employee is hired.
- When responsibilities are changed or added.
- When clarification of responsibilities is needed.